Part-Time Virtual Care Veterinary Technician - Teletriage

At Modern Animal , we’re on a mission to build the future of veterinary care, together. We believe in bringing humanity back to veterinary medicine, and we’re looking for a passionate, compassionate, and skilled Credentialed Veterinary Technician (referred to internally as Veterinary Nurse) to join our growing Virtual Care team. Available Schedules: Part - Time Monday / Thursday Availability | 10am-7pm PST Thursday / Sunday Availability | 10am-7pm PST What You’ll Be Doing: Engage with members via chat, phone, and video, providing support and education on their pets’ health and well-being Triage cases based on veterinary knowledge, offering recommendations and ensuring accurate information Review medical records to understand patient history and provide informed guidance Document clearly and accurately in patient records using veterinary terminology Verify and process prescriptions , ensuring appropriate follow-up for client requests Deliver top-tier client care with empathy and warmth, whether over chat, phone, or video Follow protocols , maintaining consistency while adjusting to each unique case Collaborate cross-functionally , providing feedback to improve processes and systems Thrive in a fast-paced, continuously learning environment , improving your skills and delivering excellent care Live and breathe our values : curiosity, integrity, excellence, accountability, and respect Why You’ll Love This Role: Adaptability is key : You’ll support different teams across Virtual C