Director, Personal Lines Client Care

Director, Personal Lines Client Care We know insurance can be complicated, that’s why at Mitch we’re on a mission to change the way people feel about insurance, by making it lovable. This isn’t just a tagline or marketing campaign – it’s at the heart of everything we do. We start from within, through a culture of kindness, positivity and inclusivity. We collaborate, innovate and inspire each other to solve challenges and create new opportunities. We believe in always doing the right thing for our clients and communities and know that with a great team, everything is possible. Are you a strategic, people-focused leader who’s passionate about creating exceptional client experiences and inspiring teams to do their best work? Join us What you’ll do As our Director, Personal Lines Client Care, you’ll oversee the continued evolution of our service model. Using data, analytics, and technology, you’ll drive improvements and create efficiencies across the department while developing your team and empowering them to consistently deliver high-quality client experiences. How you’ll make an impact Lead and guide your team to strengthen their skills and expertise and identify opportunities for learning and growth. Identify procedural inefficiencies and implement solutions that improve service quality and client satisfaction Monitor and analyze service performance metrics and use insights to optimize processes and drive results Champion client retention by turning data into actionable strat