Director, Personal Lines Client Care

Director, Personal Lines Client Care We know insurance can be complicated, that’s why at Mitch we’re on a mission to change the way people feel about insurance, by making it lovable. This isn’t just a tagline or marketing campaign – it’s at the heart of everything we do. We start from within, through a culture of kindness, positivity and inclusivity. We collaborate, innovate and inspire each other to solve challenges and create new opportunities. We believe in always doing the right thing for our clients and communities and know that with a great team, everything is possible. Are you a strategic, people-focused leader who’s passionate about creating exceptional client experiences and inspiring teams to do their best work? Join us! What you’ll do As our Director, Personal Lines Client Care, you’ll shape the future of how we serve clients by designing and implementing a modern, efficient, and scalable service model. You’ll take full ownership of operations, using data, analytics, and technology to drive improvements and deliver consistent, high-quality client experiences. How you’ll make an impact Identify operational inefficiencies and implement solutions that improve service quality and client satisfaction Monitor and analyze service performance metrics and use insights to optimize processes and drive results Champion client retention by turning data into actionable strategies that enhance the customer experience Ensure compliance while maintaining operational rigor and accou