Senior Routing Engine Developer (CX Platform)

We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will develop the core routing engine responsible for intelligent distribution of voice and digital interactions across agents, queues, skills, channels, and business units in real time. The role includes building highly scalable backend services capable of processing large volumes of routing decisions with strict latency, availability, and resiliency requirements. You will work primarily with Java, Spring Boot, distributed architectures, event-driven systems, and cloud-native technologies, collaborating closely with product, architecture, workforce management, telephony, and CX platform teams. Responsibilities: Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time. Implement intelligent routing algorithms based on skills, priorities, capacity, availability, and business rules. Ensure high availability, scalability, resilience, and performance across queues, routing paths, and interaction workloads. Design and maintain APIs supporting routing configuration, administration, monitoring, and integration requirements. Optimize systems for high concurrency, fault tolerance, resiliency, and predictable performance. Integrate routing services with telephony, digital messaging, workforce management, CRM, identity, reporting, and analytics platforms. Des