Neocloud Service Delivery Manager

About the Role Mirantis is expanding into Neocloud Infrastructure-as-a-Service — managing large-scale infrastructure to a high SLA on behalf of customers running demanding compute workloads, with the scope growing over time to cover the full stack up to the platform layer. We're looking for a Neocloud Service Delivery Manager to lead the engineering team delivering this service, own our incident and outage management process, and make sure our customers consistently get the level of service we commit to. This is an operational leadership role. You'll manage a team of engineers responsible for infrastructure and, over time, the platform layer running on top of it. You'll own the incident lifecycle end-to-end and act as the escalation point when things go wrong — while building the reporting, process, and team rhythm that reduces how often they go wrong in the first place. Key Responsibilities Team Management Manage a team of engineers responsible for large-scale infrastructure and platform operations Own rostering and coverage across a 24x7, globally distributed operating model, ensuring continuous operational coverage Run team performance management: 1:1s, goal-setting, skills development, and performance reviews Identify and close skills gaps within the team as scope grows from infrastructure into platform operations Own onboarding of new engineers into live customer environments Service Delivery & SLA Management Own service delivery performance against contracted SLAs a