Account Manager – Managed Services

Position IT Account Manager – Managed Services (MSP) Location Philippines – Work From Home Client Australian Managed Services Provider (MSP) Employment Type Full-time Working Hours Australian business hours – primarily AEST/AEDT , based on client requirements. About the Role We are looking for an experienced IT Account Manager to manage and grow relationships with Australian clients of a Managed Services Provider (MSP). The successful candidate will act as the primary relationship contact for a portfolio of Australian clients, ensuring high levels of customer satisfaction, coordinating IT service delivery, identifying opportunities for improvement and supporting the growth of existing accounts. This role requires a strong understanding of managed IT services, service desk operations, cloud services, cybersecurity and IT infrastructure , combined with excellent relationship management and commercial skills. The position is 100% work from home in the Philippines , working closely with an Australian-based management and technical team. Key Responsibilities Client & Account Management Act as the primary point of contact for assigned Australian clients. Build and maintain strong, long-term relationships with clients. Develop an understanding of each client's business, IT environment and strategic priorities. Conduct regular client meetings and account reviews. Understand client concerns and ensure they are addressed promptly. Monitor customer satisfaction and proactively addre