Desktop Technical Support

Job Description Roles & Responsibilities: 85% Essential Technical Criteria Provides complex technical support, planning and coordination for End User touch points of the distributed computer environment, including desktop, software and hardware installation, support and distribution, and remote access technologies. Performs analyzing, diagnosing, installation, and resolution of complex desktop computer, operating system, application software and hardware technologies and associated problems. Performs analyzing, diagnosing, installation, and resolution of remote access technologies and associated problems. Performs analyzing, diagnosing, coordination and planning of horizontal network cable management processes including installation, moves, adds, changes and repairs. Provides complex technical input to the Desktop Services team and assumes a supporting role in selecting and utilizing appropriate tools and techniques for timely service delivery. Works independently with little to no direct supervision in analysis, design, and implementation of desktop solutions to fulfill business unit requirements. Acts as a technical liaison with user groups and other IT partners for systems support and implementation. Provides an effective interface among users, vendors, IT partners, and consultants in evaluating technical issues and products. Responsible for partnering with the business units they support to understand the business impact of support issues. Responsible for the analysis