Support Specialist

Discover your 100% YOU with MicroSourcing ! Position: Support Specialist Work setup: Work from home Why join MicroSourcing ? You'll have: Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities. Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements. Career Growth: Take advantage of opportunities for continuous learning and career advancement. Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture. Your role: The Support Specialist will be responsible for completing requests on specific customer accounts. The requests will primarily be completed within Callcap and Sonar platforms, spanning call analytics and texting services. Callcap requests will include, but not be limited to: CTN provisioning Campaign set up Campaign updates CTN reactivation General account troubleshooting Sonar requests will include, but not be limited to: New account and user set-up 10DLC number registration General account troubleshooting These requests will be sent to the Support Specialist through Salesforce CRM platform in the form of a support case, where the Support Specialist will be expected to monitor support case queue throughou