NOC/Service Desk Team Lead

Discover your 100% YOU with MicroSourcing ! Position: NOC/Service Desk Team Lead Location: Philippines Work setup & shift: Work From Home | 4x11 work schedule (shifting but mostly dayshift) Why join MicroSourcing ? You'll have: Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities. Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements. Career Growth: Take advantage of opportunities for continuous learning and career advancement. Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture. Your Role: As a NOC/Service Desk Team Lead , you will: Lead and oversee the day-to-day activities of the NOC and/or Service Desk team. Monitor incident queues, alerts, and service requests to ensure timely resolution and adherence to service level agreements (SLAs). Provide technical guidance and support for escalated issues. Coach, mentor, and support team members to improve technical capability and service delivery. Coordinate incident escalation and communication with relevant technical teams and stakeholders. Monitor team performance metrics and prepare operational reports. Ensure proper documentation of incidents, trou