Level 2 Support (Technical - IT & Electronics)

Discover your 100% YOU with MicroSourcing ! Position: Level 2 Support (Technical - IT & Electronics) Location: Philippines Work setup & shift: Remote |Shifting, Australian business hours Training schedule: Monday to Friday, 12:00 PM to 8:00 PM Australian time for the first 3 months Why join MicroSourcing ? You'll have: Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, group life insurance, and performance bonuses A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities. Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements. Career Growth: Take advantage of opportunities for continuous learning and career advancement. Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture. Your Role: As a Level 2 Support (Technical - IT & Electronics), you will: Provide Level 2 technical support for custom hardware and software systems through written support tickets. Troubleshoot IT, electronics, USB, Windows, and software-related issues. Diagnose and resolve wiring, microcontroller, and basic electronic faults using appropriate tools such as a multimeter. Support automotive electronics and electrical wiring troubleshooting. Develop technical user guides and installation manuals for hardware and software systems. Analyze complex technical issue