Customer Experience Representative

Discover your 100% YOU with MicroSourcing ! Position: Customer Service Representative Location: WFH ( METRO MANILA CANDIDATES ) Work Setup & Shift: NIGHT SHIFT Job Summary Provide excellent customer service by communicating effectively with our Corporate stores and their store associates. What You'll Do: Check availability of product. Participates in assigned projects within and outside the department. Partners with Vendor Consultants to research substitutions and alternatives with products that are unavailable or backordered. Communications with others: Internal – Corporate stores and Store Associates, Department Associates, Managers, Labs, Distribution Centers External – Shipment Carriers, Client Retail Vendors Knowledge & Skills Excellent telephone techniques, which includes employing courteous language and proper grammar. Excellent verbal and written communication skills Excellent active listening and comprehension skills Ability to demonstrate empathy to the caller's situation Ability to negotiate win/win resolutions Ability to multi-task and to prioritize handling of issues in a high stress/high pressure work environment. Ability to maintain composure when dealing with irate customers and to know when escalation is necessary. Proficient computer skills required. What You'll Need High School diploma required College or University degree preferred Call Center experience preferred 2 or more years Customer Service experience Must be able to type 50 wpm Other skills