Customer Experience Executive

Discover your 100% YOU with MicroSourcing ! Position: Customer Experience Executive Work setup & shift: Remote | Day Shift Why join MicroSourcing ? You'll have: Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities. Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements. Career Growth: Take advantage of opportunities for continuous learning and career advancement. Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture. Your Role: As a Customer Experience Executive , you will: Resolve Tier 1 customer inquiries across phone, email, and live chat within established SLA timeframes. Track, process, and ensure the timely fulfillment of customer reward orders. Apply organizational policies, processes, and product knowledge to provide accurate information to customers. Maintain detailed records of customer interactions and ticket statuses within support tools. Assist team lead and department management with basic administrative and ad hoc operational tasks. What You Need: Non-negotiables Customer Service Orientation: Strong passion for customer satisfaction with a proactive, customer-first mindset. Communication