Claims Team Leader

Discover your 100% YOU with MicroSourcing ! Position: Claims Team Leader Location: Metro Manila Work setup & shift: Remote | Shifting Why join MicroSourcing ? You'll have: Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities. Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements. Career Growth: Take advantage of opportunities for continuous learning and career advancement. Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture. Role Overview: As a Team Lead, Claims, Vertical on our Customer Team, you will own the well-functioning of the claims team, ensuring claims are handled efficiently while providing an excellent customer experience. To drive success in this role, you will have strong leadership and great analytical skills. With a bachelor's degree, you will have relevant claims experience guiding, mentoring and managing teams, ideally in fast-growing environments. As the Team Lead, Claims, Vertical, you will lead the team to ensure a smooth customer experience and fast resolution of claims through our owned XClaim platform. Regular collaboration with the leadership team, the Process Engineers, as