Associate Manager

Discover your 100% YOU with MicroSourcing ! Position: Associate Manager Work setup & shift: Work from home Why join MicroSourcing ? You'll have: Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities. Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements. Career Growth: Take advantage of opportunities for continuous learning and career advancement. Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture. Your Role: The Associate Manager is a customer-focused leadership role responsible for managing complex customer interactions, supporting team performance, maintaining operational efficiency, and contributing to process and product improvements. The role is 60% focused on customer interactions and requires strong expertise in company products, integrations, API troubleshooting, case management, and team leadership. Key Responsibilities 1. Customer Support & Case Management Serve as an expert in PandaDoc and effectively resolve Tier 1 and Tier 2 issues, including low-, medium-, and high-complexity cases. Demonstrate extensive knowledge of integrations and APIs and independently identify and implement a