OEM Customer Service Sales Support

Why Merit? At Merit Medical, our mission is to create innovative medical devices that improve lives. Our goal is to hire and develop people who want to build something special through hard work, team effort, and commitment. Together, we are making a difference in the lives of patients around the world. DAY (United States of America) SUMMARY OF DUTIES This position is responsible to provide OEM customer service sales support to management, OEM customers and Sales Representatives. ESSENTIAL FUNCTIONS PERFORMED 1. Provides technical support to Sales Representatives and customers and reports any issues to 2. management. 3. Communicates customer needs and specifications to Sales Representatives, Engineering Operations and management. 4. Delivers product samples to Sales Representatives, customers, and trade shows upon request. 5. Prepares demonstration bags for Sales Representatives. 6. Responsible for understanding and resolving customer service issues. 7. Generates reports regarding products, sales revenue, complaints, etc. 8. Coordinates sales related activities and customer requests with supporting departments. 9. Generates shipping documents required for domestic and foreign shipments. 10. Manages complex order details and quotations with customers and Sales Representatives through email, phone, fax, or other communication outlets. 11. Performs other duties and tasks as required. ESSENTIAL PHYSICAL/ENVIRONMENTAL DEMANDS Lifting -- Not to exceed 50 lbs. – local practice may ap