Customer Support Analyst [Continuous Selection Process]

This vacancy is part of our Continuous Selection Process, a Talent Pool for Customer Support Analysts. This means you are not applying for an active, immediate vacancy. But that doesn't mean we won't be in touch. On the contrary: the idea of this process is to maintain active contact over the coming weeks. Alright? 😀 We are looking to connect with talents whose profiles align with this position so that, as soon as we have a confirmed vacancy, we can resume the selection process from where it left off. So, read the job description and see if your experiences match the prerequisites of the position 😉 It is important to remember that, being a talent pool, there is no exact timeline for when positions will open. From time to time, we will send a message to keep you informed of the process status. So keep an eye on your email to follow the updates! Sometimes, communications may land in your spam folder. Therefore, it is important to mark our messages as safe! 😄 Ensuring customer success means thinking long-term! More than just "after-sales," our idea in having Customer Support Analysts is to have dedicated people who will closely care for our customer, guiding them and helping them work correctly with the system to ensure not only their retention but also their evolution. Main tools used on a daily basis: Zohodesk, Atende Simples, Salesforce. This position is for you if: You enjoy understanding problems.