Technical Support - ECAD Software (m/w/d)
Full-time
Worldwide
Oct 30, 2026
RemoteMatch analyzes your experience against this role's specific tech stack, timezone overlap, and requirements.
About the Role
Who we are Hello! We are Mensch und Maschine! As an Autodesk Platinum Partner and leading system house in Europe, we have been selling and developing individual and innovative software solutions for CAD, CAM, BIM, and PDM for 40 years. We are a highly specialized team of more than 1,000 technology and communication geniuses worldwide who share a common passion for our technology and think ahead. Together, we take unconventional paths to always find the individually best solution for our customers from the industrial, architectural, and geoinformation sectors. Where you will excel Processing incoming customer inquiries via phone, email, and ticketing system Analyzing and processing technical inquiries regarding our eXs software Recreation and documentation of error cases Collaboration with development, product management, and quality assurance to continuously improve our software Creation and maintenance of support documentation Conducting online customer meetings and online support sessions What defines you Completed technical education in the field of electrical engineering Career changers are welcome Very good knowledge of ECAD systems (e.g., eXs, EPLAN, or similar) Experience in customer support Experience dealing with business customers (B2B) Experience with ticketing systems is an advantage Basics in databases/networks are desirable Proficient handling of MS Office What we offer as an attractive employer We are one of the leading