Customer Success Manager

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: 3+ years of experience in Customer Success, Account Management, Sales, or any client facing role. 1+ years experience utilizing a CRM software system, Salesforce preferred. Experience in a scaled customer success environment, maximizing impact for a large range of clients through scalable motions executed at key moments in a customer’s journey. Proven ability to adopt new technologies and teach others effectively. Strong communication and sales acumen, with the ability to understand the true needs of the customer, helping them tap into the full value of Melio ’s platform for their unique business. Takes an analytical, strategic approach to our customers’ success, constantly iterating to improve the whole customer experience. Excited to bring new processes and procedures to continue to develop the customer journey at Melio . Enjoys working cross-functionally with other teams across the organization on a diverse range of internal and customer-facing initiatives. Excellent time-management skills, as well as the ability to remain flexible as the company and role evolves. Passionate about speaking with and building relationships with small business owners, helping their businesses succeed with Melio . Has a track record of taking on additional responsibilities outside of their direct scope, showing a natural curiosity. Bonus Poi