Application Support Specialist- EMR

We are seeking a Product Specialist II to join our team. The ideal candidate will have a strong background in customer service, technical support, and business application troubleshooting. In this role, you will be responsible for providing application support to Enterprise Health/MIE customers across all product lines. You will serve as the central customer service contact for existing clients, answering questions, escalating priority issues, and providing ongoing training to users. Company Overview We provide solutions that make a meaningful difference in healthcare. Founded in 1995, MIE serves as the innovation engine for business units that serve hospitals and health systems, physician practices, Fortune 500 employers, government agencies, and consumers. MIE’s web-based health information technology platform is helping physicians, nurses, and administrators make a meaningful difference in healthcare delivery across the globe. Key Responsibilities Consult with customers on EMR optimization efforts. Provide best practices to ensure customer success with the EMR. Perform complex configurations to improve workflow efficiencies. Provide an exceptional customer experience in every interaction. Provide training to client users during deployment to alleviate the training burden from the project team. Provide ongoing product education for existing customers. Escalate bug fixes to appropriate staff as needed. Take initiative to maximize opportunities for personal growth in product