Member Services Specialist

Position Summary Medical Guardian is seeking compassionate, service-oriented Member Services Agents to join our Member Experience team. This role is part of a newly unified Member Services organization, bringing together engagement, wellness, and enrollment functions into a single, coordinated model. Member Services Agents are responsible for executing proactive, data-driven outreach campaigns designed to improve member engagement, close care and experience gaps, and ensure members fully understand and utilize their Medical Guardian services. Through personalized, education-based conversations, agents will support members and caregivers, reinforce the value of the service, and introduce relevant value-added offerings that enhance safety, connectivity, and overall outcomes. This role balances member experience, retention, enrollment and service adoption, ensuring every interaction is both meaningful and impactful. Key Responsibilities Execute outbound and inbound campaigns to support engagement, retention, and enrollment Educate members and caregivers on device usage, services, and best practices Identify and address barriers to engagement and consistent device usage Introduce and recommend additional services based on member needs and eligibility Support members with enrollments, account updates, and general questions Deliver empathetic, high-quality interactions that build trust and confidence Accurately document interactions, offers, and outcomes in system tools Capture and