Engagement Coordinator II

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. Medica 's Engagement Coordinator II is responsible for engaging members and connecting them to appropriate care coordination and health support services. This role conducts high-volume outbound telephonic outreach to members who have not yet engaged with available care coordination programs, helping them understand the benefits and resources available through Medica . The Engagement Coordinator serves as a key point of contact for members, assesses non-clinical needs, promotes participation in care coordination services, and supports members in accessing healthcare resources and covered benefits. This position requires strong communication skills, a customer-focused approach, and the ability to effectively engage members over the phone. Perform other duties as assigned Key Responsibilities Conduct outbound telephonic