Patient Account Representative - Remote

Job Purpose The Patient Account Representative is responsible for collections, account follow up, billing allowance posting for the accounts assigned to them. Duties and Responsibilities Follow-up with payers to ensure timely resolution of all outstanding claims, via phone, emails, fax or websites Review and updates all patient and financial information accurately as given Verify that information is accurate as to individual or insurance company responsible for payment of bill Monitor all billings for accuracy, updating any that contain known errors Monitor Medicaid/healthy options coupons to assure services are billed within expected timeframes Bill all hospital services to primary insurer or patient correctly and within expected timeframe Follow up with insurance companies on all assigned accounts within expected timeframe Explain hospital regulations with regard to methods for payment of accounts and maintains complete working knowledge of insurance regulations and hospital insurance contracts Identify and report underpayments and denial trends Analyze, identify and resolve issues causing payer payment delays; Initiate appeals when necessary Manipulate excel spreadsheets and communicate results Meet and maintain daily productivity and quality standards established in departmental policies Act professionally, cooperatively and courteously with patients, insurance payors, co-workers, management and clients Perform special projects and other duties as needed by the management