Digital Marketing Customer Success Manager

About the Role We are looking for an analytical, proactive, and results-driven Digital Marketing Customer Success Manager who understands both digital marketing performance and client business objectives. This role goes beyond relationship management and monthly reporting. You will be responsible for understanding client goals, interpreting SEO, GEO, AI search visibility, and PPC performance, identifying risks and growth opportunities, and working with internal specialists to deliver measurable business results. The ideal candidate combines strong numerical and analytical skills with digital marketing knowledge, commercial awareness, and excellent client communication. Key Responsibilities Client Success & Retention Build strong client relationships, understand business objectives, and manage expectations. Take ownership of client satisfaction, account health, retention, and proactive communication. Identify potential risks early and coordinate corrective actions before issues escalate. Digital Marketing Performance & Analysis Analyze SEO, GEO, AI search visibility, PPC, website, and conversion performance to identify trends, opportunities, and gaps. Understand how traditional search and AI-driven discovery influence brand visibility, customer acquisition, and business growth. Connect marketing metrics with business outcomes such as qualified leads, acquisition costs, conversions, and ROI. Investigate performance declines, identify potential root causes, and recommend