Work-at-Home Bilingual Spanish Call Center Agent

LOCATION Manila, PH POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Join our team as a Work-at-Home Bilingual Spanish Call Center Agent and play a vital role in delivering exceptional customer service across phone, email, and chat. You’ll handle both inbound and outbound communications, resolve customer concerns, and provide accurate information all while working from the comfort of your home. We’re looking for professionals who are fluent in Spanish and English , empathetic, detail-oriented, and committed to creating positive customer experiences. To be considered for this role, you must complete a full application on our company careers page, including al