Support Specialist

Position Summary The Support Specialist helps buyers, sellers, and marketplace partners successfully navigate the Maxsold platform and auction process. Depending on business needs, experience, and role fit, the successful candidate may be assigned to either our Buyer Support or Seller Support team. Teams share the same commitment to clear communication, thoughtful problem-solving, strong ownership, and a reliable customer experience. This role is suited to someone who is comfortable working in a fast-paced support environment but does not approach the work as simply answering tickets. Strong Support Specialists investigate issues, understand the broader context, apply sound judgment, and take responsibility for moving cases toward resolution. You will communicate with customers through phone, chat, and email, work across multiple internal systems, and collaborate with other teams when an issue requires specialized support. What You Will Own Based on team assignment, responsibilities may include a combination of the following: Buyer Support Assist buyers with account access, registration, bidding, payment, invoices, pickup, and general platform questions. Investigate card and payment issues and determine the appropriate next steps within established guidelines. Support unpaid invoice, underbidder, missed pickup, and account restriction processes. Help buyers understand auction terms, pickup expectations, and marketplace policies. Coordinate with sellers or internal teams when