Quality Assurance Specialist

Position Summary The Quality Assurance Specialist helps protect the integrity, quality, and reliability of the Maxsold marketplace. This role reviews and executes refund requests, investigates suspicious bidding/selling activity, evaluates higher-risk transactions, identifies catalog quality concerns, and works across departments to address issues that may create customer, financial, operational, or reputational risk. The Quality Assurance Specialist is expected to assess the available evidence, apply marketplace policies consistently, and make clear, well-supported decisions. This requires strong judgment, attention to detail, curiosity, and the ability to remain objective. Success in this role is not simply identifying that something may be wrong. It requires determining what can be established, identifying what information is still needed, recommending or executing the appropriate action, and documenting the reasoning clearly. What You Will Own Refund Review and Resolution Review refund requests submitted by buyers. Assess buyer claims against listing information, photographs, communications, pickup reports from sellers, marketplace policies, and other available evidence. Identify gaps, inconsistencies, or unsupported claims within the information provided and work to clarify them. Request or coordinate the collection of additional evidence when required. Determine whether refund requests should be approved, denied, or escalated for further review. Execute approved refunds