Assistant Manager - Citrix Support.MGN Pak- TECH - TOPS - End - User Services.MI

Job Purpose: The Senior Citrix Engineer is responsible for the design, implementation, and support of Citrix environments (both OnPrem and DaaS). This role ensures efficient delivery of Citrix infrastructure solutions that provide a seamless end-user experience while maintaining a highly available and secure system. The engineer manages the technical landscape, addresses performance bottlenecks, and proactively optimizes system resources, ensuring stability and alignment with business goals. Key Result Areas: Design & Architecture: Develop and implement robust Citrix infrastructure strategies for both OnPrem and cloud environments. Design VDI solutions that align with organizational requirements, ensuring scalability, security, and high availability. Performance Optimization: Monitor and improve Citrix performance, focusing on reducing latency, addressing IOPS issues, and ensuring optimal resource allocation. Implement traffic routing strategies for effective load balancing and enhanced user experience. Cloud & OnPrem Integration: Oversee the migration of users from OnPrem to DaaS, ensuring minimal disruption and optimal resource utilization. Manage hybrid VDI environments and ensure smooth interoperation between OnPrem and cloud infrastructure. Troubleshooting & Support: Provide tier 2 & 3 support for critical issues, solving complex Citrix-related problems. Perform root cause analysis of recurring issues, implementing permanent solutions and documenting fixe