Business Product Officer

We are recruiting a proactive and knowledgeable Business Product Support Officer to help us get the very best from Optima and our wider workforce systems This is an exciting opportunity to combine your systems expertise, problem-solving skills and customer focus in a role that supports colleagues across Marie Curie and helps improve the way our frontline services are managed and delivered. Working closely with the Business Product Lead, you’ll support the day-to-day administration, development and continuous improvement of Optima. You’ll maintain accurate data, manage user access, resolve system queries, produce meaningful reports and help teams adopt effective rostering practices. What you’ll do Maintain Optima data, organisational structures, working patterns and system configuration. Manage user accounts and access levels while ensuring information governance requirements are followed. Support daily ESR interface processes and help maintain accurate starter, leaver and employee information. Respond to user queries, investigate technical issues and work with IT or software suppliers where needed. Produce and analyse regular and ad hoc reports, audits and workforce KPIs. Support system upgrades, regression testing and the implementation of new units or working practices. Create clear guidance and training materials, working with local champions to build user confidence. Promote consistent, effective rostering practice across the organisation. What we’re looking for: Strong t