Claim Rep Sr. SIU, Casualty (Hybrid or Remote) (Webster or Remote, MA, US)

Higher level opportunity may be available based on experience and qualifications. Come join a team where your investigative expertise and knowledge make a real impact. We are looking for an experienced casualty claims professional to handle complex Bodily Injury, No-Fault, Med Pay, UM/UIM, and fraud-related claims while managing litigation exposure and delivering outstanding customer service. This role offers the opportunity to work independently, collaborate with legal and investigative partners, and play a critical role in protecting both our customers and the organization through thoughtful, strategic claim handling. What You'll Do Investigate Complex Claims Manage a diverse caseload of casualty claims, including Bodily Injury, PIP/No-Fault, Med Pay, UM/UIM, and suspected fraud-related matters. Conduct detailed investigations through recorded statements, scene reviews, witness interviews, database research, and collaboration with field investigators. Analyze policy coverage, liability exposures, damages, and applicable statutes across multiple jurisdictions. Evaluate medical treatment, wage loss claims, and other damages using a variety of investigative resources. Drive Successful Claim Outcomes Develop effective claim strategies that lead to timely and fair resolutions. Negotiate settlements through phone conferences, mediations, arbitrations, and face-to-face discussions. Maintain accurate reserves and manage claim expenses responsibly. Partner with experts, medical prof