Bilingual Field technology Consultant

Summary: The Bilingual Field Technology Consultant supports independent financial advisors as a trusted advisor-facing resource for escalated technology issues, guidance on Manulife technologies, and coordination with internal support teams. The role helps advisors navigate technology challenges, use Manulife tools and services effectively, and operate in alignment with Manulife technology standards. This primarily reactive role also provides practical guidance on cybersecurity, data management, and emerging technologies. Support is delivered in English and French across the Eastern region, including Quebec and Atlantic Canada, with additional support for the growing corporate branch model as needed. Position Responsibilities: Support advisors with escalated technology issues by assessing situations, coordinating the appropriate internal support, and guiding issues through resolution. Provide direct assistance for technology issues that can be resolved within the role’s scope and capability. Act as a liaison between advisors and internal support teams to move issues forward, reduce business disruption, and communicate recurring advisor pain points. Help advisors understand, adopt, and effectively use Manulife technologies, services, approved workflows, and support resources. Deliver tailored 1:1 coaching and develop advisor-facing job aids and guidance materials for users with varying levels of technical comfort. Provide practical guidance on Manulife technology standards, cy