Associate Manager, LTD Claims

The Associate Manager of LTD Claims is accountable for the leadership, direction and operational effectiveness of the disability claim team – a team that is responsible for the review and investigation of all LTD claims. This role will also develop and implement strategies to improve customer service and administration efficiencies while providing the leadership necessary to foster a high-performing culture, strong engagement, employee retention and a high-quality claims management organization. Responsibilities : Lead, coach, mentor and develop staff members Monitor workflow management, conduct performance management and hire staff Ensure effective disability management practices are appropriately utilized Provide technical support and guidance on complex claims issues Establish and support the development of customer relationships with key accounts Qualifications : Minimum 2-3 years of supervisory experience Strong technical knowledge of Group Disability adjudication, insurance products and case management practices Knowledgeable in medical terminology Experience in technical training and development of staff Completion of post-secondary education in health sciences field helpful: Demonstrated ability to work collaboratively in a fast-paced, results oriented, multiple team environment Excellent verbal and written communication skills Excellent problem solving and analytical skills Results oriented with strong decision-making ability Bilingualism (English and French) is an a