Key Account Manager E-Commerce CRM / E-Mail Marketing (m/f/d)

We are growing faster than our support structure can keep up. Currently, too many decisions depend on too few people — and our account managers need someone who leads them, not just someone who is above them. That is why we are expanding the key account management level. You will take over your own team and client portfolio — and help shape how customer service works at MAILODY in the future. We want to be upfront about this: This role is currently the most demanding in the company. You will face pressure from above (growth targets) and below (a team that is still finding its footing). We know this, we won't leave you alone with it — but we also won't pretend it's comfortable. Responsibilities Leadership You provide professional and disciplinary leadership for 3–5 account managers. You hold weekly 1:1s following a clear structure (progress / issues / plans) and are responsible for the health of your team. You actively develop your people further — training, feedback, structured onboarding. Clients You are responsible for the development and results of your own client portfolio (benchmark 6–8 accounts, exclusively our most demanding clients). Day-to-day business is handled by your AMs. You are a valued partner at the senior decision-maker level of your clients and actively introduce topics in client calls. You recognize churn risks early, decide on countermeasures for your team, and steer endangered accounts back to growth. Expertise & Processes You are the expert.