SAP Support Coordinator

SAP Support Coordinator Work model: 100% remote Language: Spanish will be considered a differential due to interaction with Latin America (LATAM) teams. Position Objective Coordinate SAP system support activities, ensuring environment stability, SLA compliance, and service quality, acting in incident, problem, change, and continuous improvement management with technical teams and business areas. Main Responsibilities Coordinate the SAP support team, tracking demands, priorities, and deliverables. Ensure compliance with SLAs and operational performance indicators. Manage critical incidents, problems, and escalations, ensuring operational continuity. Monitor the execution of improvements, fixes, and changes in SAP environments. Act as an interface between technical teams, business areas, and other stakeholders. Prepare and monitor indicators, management reports, and action plans. Promote continuous improvement of support and service delivery processes. Interact with teams from different Latin American countries, aligning demands and priorities. Requirements Experience with coordinating or leading SAP support teams. Knowledge of incident, problem, change management processes, and SLAs. Experience in mission-critical corporate environments. Background in operational indicators and IT vendor or partner management. Good communication, organization, and teamwork skills.