Intake Coordinator

At Luminare Health , our people are what set us apart. Their expertise, dedication, and passion for service excellence are the foundation of our success. We're committed to helping our employees grow through thoughtful development opportunities, meaningful work, and a culture that values collaboration and continuous improvement. When you join Luminare Health , you join a purpose-driven team focused on making healthcare simpler, better, and more affordable. Job Summary The Intake Coordinator is responsible for providing quality service by accurately and respectfully triaging telephone, written and electronic inquiries from employees/members, providers and clients. Inquiries include a variety of topics such as pre-certification requests, benefit verification, status requests, etc. The HCM Operations Intake Coordinators service business for Luminare Health , Small Business Benefits, and key clients. Required Job Qualifications: High School Diploma or GED equivalent Communicate in a positive and effective manner in both oral and written communication; Read and interpret documents, criteria, instructions, and policy & procedure manuals; Write/create routine correspondence and reports; Speak effectively with clients, physicians, providers, families in crisis and community agencies as well as co-workers and senior management; Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; Compute rate, ratio and percent; Apply comm