Product & Customer Marketing Manager

The Product & Customer Marketing Manager plays a critical role in shaping how Ludi brings its provider enterprise management solutions to market, communicates with customers, and accelerates growth. Serving as a key liaison and voice of the customer across Marketing, Product, Sales, and Client Services, this person translates customer, business, and market insights into clear positioning, messaging, and sales training and tools to equip Sales and Client Services colleagues and drive feature adoption and expansion across Ludi's growing client base. Reporting directly to the SVP, Marketing, this is a highly cross-functional, collaborative role suited to someone who moves quickly from insight to execution, makes decisions grounded in data, and is comfortable operating with ambiguity inside a fast-scaling healthcare technology company. Key Responsibilities: Go-to-Market Strategy & Execution Lead go-to-market planning and execution for new product and feature launches — coordinating timelines and messaging across product, marketing, sales, and client services to drive awareness, adoption, and growth. Develop and maintain core product messaging documents, positioning frameworks, and packaging narratives that align product, commercial, and executive teams around a consistent story. Serve as the Marketing team's product subject matter expert (SME), training marketing colleagues on new product and feature enhancements as they roll out and reviewing draft marketing content for