Guest Experience Representative

Who We Are Lucky Strike Entertainment , formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment , please visit . Overview *Remote Position, must have full availability including weekends* SUMMARY: The Guest Experience Representative supports guests across phones, email, chat, social media, and other digital platforms as the voice of our brand and a direct reflection of our hospitality culture. This role goes beyond answering questions — it creates meaningful connections, delivers memorable experiences, and turns service moments into loyalty-building opportunities. KEY RESPONSIBILITIES: Primary duties and responsibilities include but are not limited to the following. Manage high volume guest communications, reservations, and inquiries across all channels to ensure seamless, high-quality service. Personalize interactions to create memorable experiences. Handle online reservations, group events, adjustments, cancellations, and refunds accurately. Identify opportunities to enhance the guest experience through recommendations and upgrades. Coordinate with on-si