AI Tech Lead

About Lucidya Lucidya builds an operating system for Agentic customer experience. Our flagship product line is an agentic platform (Agent Studio) where customers build and run AI agents that resolve real customer experience issues across text and voice channels, in Arabic and English. Role summary The AI Tech Lead is the senior hands-on engineer accountable for the quality, reliability and technical direction of the AI layer of our agentic platform. You will set the technical bar for a team of AI engineers who each own an area, and you will write production code yourself. You will need to wear 2 hats, one is the AI hat and the other is leadership Key responsibilities Technical direction Own and be accountable for the AI architecture and harness: model selection, prompting patterns, retrieval design, guardrails and voice pipeline. Make and document technical decisions with clear rationale. Quality, evaluation and reliability Define the evaluation standard and move key work from experimentation to production Introduce leading testing frameworks for Agentic development Ensure production monitoring and online evals catch quality drops, hallucinations and latency spikes before customers report them. Team leadership and engineering practices Lead the AI team in designing, developing, and delivering our Agentic Platform Mentor AI engineers, raise the technical bar through pairing and feedback, and contribute to hiring. Hands-on delivery Lead debugging of critical production incident