Technical Support Engineer

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way. Job Summary Bilingual (English/spanish) - Required A Tech Support Specialist is responsible for enthusiastically resolving technical issues from business customers using our enterprise desktop products (mice, keyboard, webcams and headsets) and software, as well as escalations from our Tier 1 team. Successful candidates will have a minimum of 3 years providing technical support, with an advanced knowledge of Windows and Mac OS, USB devices, wireless and bluetooth technology, and a strong customer service ethic. Experience supporting enterprise (or business-to-business) customers is a plus. Primary Job Responsibilities Troubleshoot software, connectivity and hardware issues for customers via phone, email Resolve escalated support tickets from our Tier 1 support team Assist Tier 1 support team by providing guidance to resolve tickets without escalation Provide ad-hoc feedback about trends, new issues and the voice of the customer In periods of low technical support volume, assist with related projects Minimum Qualifications Minimum 3 years of experience in a technical support role, with at least 1 year providing remote support via phone Minimum 3 years providing support for Windows, Mac, bluetooth, wireless and USB products Minimum 2 years providing support for software used with hardware Experience providing support for an IT/off