Escrow Team Lead - Remote

Overview We are seeking to fill the role of Escrow Support Specialist. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners. Responsibilities • Ensure escrow area functions for mortgage servicing portfolio loans are performed promptly and correctly, monitor reports, perform various area functions, etc.• Monitor escrow area vendors and activities closely through reviewing reports, including open items, interactions with staff, etc. • Issue accurate Dashboard/SLA reports promptly; ensure metrics meet/exceed escrow area goals each month • Escalate unresolved issues to management promptly; brief management on resolved items and accomplishments as appropriate• Provide training for Escrow Department staff; promote mentoring and a best practices concept within the area• Provide direction/oversight of special projects assigned; provide regular status updates to management including project deadlines that may not be met • Monitor/track corporate advances for tax penalties; keep management regularly informed of items expensed or the potential for loss to enable implementation of corrective measures • Assist in the regular ordering of tax service contracts • Prepare taxing authority due dates matrix • Prepare monthly FHA portfolio comparison report and oversee prompt completion of exceptions• Add and maintain escrow payee headers• Monitor inbound and outbound transfer activity; ensure deadlines are met for paymen