Customer Success Manager

About LNS: It is an exciting time to join LNS Research . We are a mission and vision-driven firm, focused on advising COOs and their teams to achieve transformational performance improvements in industrial safety, quality, productivity, and sustainability. We are seeking an Customer Success Manager to join our Sales department. We offer a 100% remote work environment, an outstanding benefits package, and a team of personable and professional colleagues who will value and support your work. In this role, reporting to the Commercial Leader, you will be able to take pride in contributing directly to our organization’s growth, the success of our clients, and putting your own stamp on our sales and business growth initiatives. Our Customer Success Manager will own client engagement, utilization, and value realization, ensuring clients fully leverage LNS Research through structured engagement tied to business outcomes. You will: Be a core member of the Sales Team Work closely with the different functional leaders at LNS Research Primary Responsibilities Execute a structured onboarding process for new advisory clients to ensure rapid time-to-value Own client retention outcomes and drive renewals in partnership with Industry Principals Close defined add-on engagements including strategy days, event sponsorships, and speaking engagements Collaborate with Industry Principals and the analyst team on account strategy and sales alignment Serve as the internal voice of the customer, channe