Customer Success Leader (Remote, US-based)

Overview Liquibase is the leader in Database DevOps. Downloaded more than 100 million times, our software enables DevOps teams around the globe to accelerate the software delivery process by automating database updates, security, and governance. We are a nimble, fast-paced, innovative team with the opportunity to make an outsized impact on the business and the industry. Liquibase is hiring a Customer Success Leader to lead and scale our Customer Success organization, with direct oversight of our Customer Success Account Executives , who own the customer relationship, renewal, and expansion motion. This is a leadership role for someone who can build repeatable processes, develop high-performing managers and individual contributors, and act as a strategic partner to Sales, Product, and Engineering. You'll be accountable for net revenue retention, customer health, and the overall customer experience across our post-sale journey. What you’ll be doing: Revenue Ownership : Take direct responsibility for retention and expansion targets across your managed book of business, with a proven track record of achieving 95%+ gross retention and 110%+ net retention. Account Strategy : Define and oversee account management strategy that transforms underutilized customers into fully adopted, expanding accounts. Risk Management : Identify at-risk accounts early and execute risk mitigation plans to protect ARR. Executive Relationships : Foster strong, multi-threaded relationships with technical