Customer Success Specialist

We are currently expanding our team and suite of products & services and looking for exciting new talent to help grow our brand. We are seeking a detail-oriented and analytical Customer Success Specialist to assist with our Customer Success initiatives. This full-time role is ideal for someone with knowledge of pharmaceutical state licensing and a strong ability to assess data accuracy and functionality. The ideal candidate is tech-savvy, quick to learn new software, and highly computer literate. We are looking for someone with a strong work ethic and attention to detail. If this is you, we would love to hear from you. This is a full-time remote position. Working Hours: 8am – 4:30pm ET Essential Duties and Responsibilities: 1. Customer Relationship Management : Establish and nurture strong relationships with assigned customers, serving as their primary point of contact. Understand customers' unique business needs and challenges, and proactively provide the customers targeted insights and updates to maximize their success with LighthouseAI . Regularly engage with customers through virtual meetings, calls, emails, and other communication channels to assess their satisfaction, address concerns, and offer assistance. Proactively monitor customer usage of LighthouseAI to ensure early detection of any issues that may be deterring the customer from reaching maximum value from LighthouseAI due to unexpected lapses in usage. Proactively reach out to SaaS customers on a monthly bas