Professional Services Consultant

Friedman Corporation seeks a high energy and customer-service driven Software Implementation Professional Services Consultant. The Professional Services Consultant will be a part Friedman Corporation’s Professional Services Team. The Professional Services Consultant will lead software implementation projects, ensuring smooth solution adoption, and provide expert guidance to deliver an exceptional customer experience. REMOTE WITHIN CANADA OR US What you’ll be doing: Deliver implementation and training services, both onsite and remotely, including software configuration and user training. Analyze customers’ operational processes to identify opportunities for improvement and solution alignment. Lead customers through the full implementation lifecycle from project kickoff and requirement gathering to configuration, training, and go-live. Collect, document, and validate project requirements to ensure successful solution delivery. Translate client business needs into process improvements and technical solutions, including complex software configurations and customizations. Prepare and submit project progress reports in accordance with organizational standards. Build and maintain strong client relationships to ensure high satisfaction, efficient deployment, and effective user adoption. Collaborate with the sales team during pre-sales activities to identify and understand client requirements. Develop and manage detailed project plans outlining timelines, dependencies, required resour