Primary Tax Support Advisor

Liberty Tax Service Job Title : Primary Tax Support Advisor Department/Business Unit : Tax Support Reports to: Internal Tax Support Manager Status: Full time/Part time/Seasonal FLSA Status: Non-Exempt Job Summary We are seeking a knowledgeable and experienced Primary Tax Support Advisor to join our dynamic team. As a Primary Tax Support Advisor, you will be responsible for providing prompt, professional, and courteous support to the field. You are expected to have excellent communication skills and the ability to work independently and within a team setting. Everyone will undergo technical tax training during employment. This position has room to become a permanent position as well as the ability to move to our Advanced or Senior Tax Advisor positions. Responsibilities/Duties Delivering tax support services for individual and business tax returns through various communication channels, including inbound and outbound calls and the Liberty Tax ticketing system. Conduct comprehensive research on tax laws, regulations, and rulings to stay updated on the latest developments and provide accurate information and guidance. Tax preparation & tax return reviews based on need. Adhere to the policies as documented in the Internal Process Manual. Thoroughly and accurately documenting customer issues, along with the relevant information and resolutions, to maintain comprehensive records. Promptly communicating high-impact issues to supervisors, ensuring appropriate attention and swift