Account Manager- US Expansion

Account Manager - US Expansion About Lendesk We’re a financial technology company on a mission to make the mortgage experience easy, accessible, and transparent. Our flagship product is an advanced digital mortgage origination platform that connects borrowers, brokers, and lenders. We’re a fast-growing team of 70+ employees, composed of innovative and engaged individuals working collaboratively to deliver a unique digital home buying experience. At Lendesk , diversity is our strength. What makes us different, makes us stronger. We believe that a variety of backgrounds, cultures, beliefs, experiences, identities, and voices make for a better and inclusive workplace. The Role We are hiring an Account Manager to support our U.S. expansion, reporting to our Director of User Development and Enablement under Sales. The Account Manager will play a key part in helping brokers and partners successfully use our SaaS Solution. The Account Manager will work closely with the Senior Account Manager, supporting day-to-day onboarding, training, and activation of loan officers. The Senior Account Manager will provide guidance on complex brokerage implementations, integrations, and escalations. Responsibilities Act as the primary point of contact for assigned loan officers following the sales handoff Lead standard onboarding and training sessions, assisting the Senior AM with more complex brokerage integrations. Proactively follow up with loan officers to encourage activation and ongoing platf