Workforce Analyst

Leidos Health and Services Sector currently has an opening for a Workforce Analyst to work remotely. This is an exciting opportunity to use your experience helping the Military OneSource mission. The Military OneSource Program provides 24/7 support services for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, education, referrals, and counseling to about 4.7 million participants which includes military service members, their families, and eligible civilians at locations worldwide. The Military OneSource program serves as a “one source” for resource and information encompassing a comprehensive support system. Please be advised that during the interview, you will be required to keep your camera on, and your interviewer will be taking your picture for identification purposes if an offer letter is extended to you. Schedule: Friday- Monday 8am to 7pm, first 1-2 weeks the training schedule will be Mon- Friday 8am to 4:30pm The Workforce Analyst: Manages and monitors call and chat queues to ensure operational efficiency, optimize capacity, and proactively resolve issues related to workforce and scheduling gaps. Gathers, analyzes, and interprets data associated with Call Center operations to support informed decision-making. Provides actionable insights and recommendations to guide workforce management strategies, forecasting, scheduling optimization, and process improvements