Time & Pay Solutions Specialist

Leidos is seeking a customer service-oriented Time & Pay Solutions Specialist to join our Corporate Payroll team. This position provides high-volume support to employees and managers related to timesheets, payroll, and other pay-related matters. Primary Responsibilities: Serve as a point of contact for employee and manager questions related to timekeeping and payroll, researching issues and providing guidance or escalation as appropriate. Assist employees with time sheet entries and corrections in the system of varying complexity in accordance with established timekeeping and payroll procedures. Review payroll and timekeeping information to identify issues and assist with resolution. Assist employees and managers with timecard questions and transactions. Process garnishments and garnishment refunds in accordance with established procedures. Process Notification of Change (NOC) and direct deposit returns and assist with employee banking and payment issues. Respond to a high-volume of employee inquiries through phone and case management systems, providing research, guidance, resolution, or escalation as appropriate. Process Approver Group and Modifier Group tickets, including updates to manager approval groups for timecard approval and required follow-up. Provide payroll and timekeeping information to HR, Legal, management, and other teams as needed. Support payroll and timekeeping audits, reporting, and special projects. Identify recurring issues and escalate when needed.