Senior Implementation Services Manager

LawVu is the AI-native operating system for in-house legal - the foundational layer that powers the entire legal function. Our intelligent platform connects legal intake, matters, contracts, spend, and reporting in one connected workspace, enabling legal teams to work smarter, move faster, and deliver measurable business value. Trusted by leading organizations including Discord, Employment Hero, Etsy, and many more, LawVu is helping legal teams transform from reactive service providers into strategic business partners. Founded in New Zealand, LawVu is a fast-growing global software company with customers and employees across North America, Europe, Australia, and New Zealand. Backed by leading venture capital firms, including Insight Partners and Airtree Ventures, we're creating a new category of LegalOS software purpose-built for modern in-house legal teams. The Senior Implementation Services Manager is responsible for ensuring an effective and enjoyable onboarding experience for new clients. You will be working with key stakeholders to ensure that the client transition from sales, through onboarding, to customer success, is a smooth process. You will ensure that the client's short and long-term objectives, internal workflows and ways of working are well understood and documented, and tailor the implementation experience to suit their key objectives and ensure successful adoption of the LawVu workspace. This role will call on a combination of technical implementation and cust