Case Coordinator

Job Description: Case Coordinator (Surrogacy Program) Location: Fully Remote Region Preference: South America Gender Preference: Female candidate preferred Employment Type: Full-time Role Overview We are seeking a highly compassionate, organized, and client-focused Case Coordinator to support surrogates throughout their full surrogacy journey. This is a fully remote position responsible for coordinating care, communication, and case management across multiple stakeholders, ensuring a seamless, supportive, and well-structured experience for all parties involved. The ideal candidate will bring strong interpersonal skills, healthcare exposure (preferably OB-GYN or medical background), excellent English communication, and the ability to manage complex workflows in a sensitive, client-centric environment. Key Requirements Core Qualifications Strong English fluency (spoken and written) – video pre-screen required Based in South America Background in medical, healthcare, or OB-GYN strongly preferred Bachelors degree in a healthcare-related field preferred Basic understanding of: OB-GYN care Medical insurance Healthcare systems Third-party coordination in healthcare settings Professional Skills Highly organized and detail-oriented Strong multitasking and prioritization abilities Excellent interpersonal and communication skills Strong customer service orientation and empathy Client-centric mindset with a passion for care coordination Comfortable working with CRM systems Proficient in