Customer Operations Representative - Purina Animal Nutrition

Customer Operations Representative - Purina Animal Nutrition This role supports the Midwest Region which includes MO, IA, MN, WI, IL – The ideal candidate will be located in one of these 5 states. Hours: 7am-4:30pm CST. We're looking for a person with a customer service mindset and high levels of empathy, poise, and professionalism. A passion for animals large and small is a bonus. The ideal candidate is a team player with a service-minded personality who enjoys interacting with people via phone and email. This role supports the Midwest Region which includes MO, IA, MN, WI, IL – You must be located in one of these 5 states. Hours: 8am-4:30pm CST. Position Purpose: This is a full-time role handling orders, inquiries, concerns, and requests about Purina products and services via phone, email, and fax. Key Roles/Responsibilities: Order Management: Involves managing a set of customers from time-of-order entry to invoicing. Must have skills in problem solving, decision making, customer relationship, process development and improvement. Problem Solving and Decision Making: Provides direction to cross-functional teams to meet customer fulfillment expectations, while ensuring company business processes are followed and appropriate cost and quality considerations are made. Identifies problems proactively, determines root cause and is responsible for driving resolution of all issues related to the fulfillment of customer orders. Owns individual decision making and coordinates collabora